Refund Policy
Last updated: 2026-11-09
Check the pack before paying
A new credit pack is a final sale: leaving credits unused alone does not create a voluntary cash-refund entitlement. Pack balances have no expiry while the service runs. We preserve earlier purchase commitments and any refund rights required by applicable law. We do not offer a separate change-of-mind refund window for new packs.
A failed job returns credits
When a render reaches failed status, its charge is automatically reversed in your credit balance. You do not need to open a support ticket to trigger that return. This is a credit restoration, not a refund to your card. A job still queued or rendering has not yet failed.
An unusable file or billing mistake
For a corrupt completed video, a missing face, duplicate billing or a service that was not delivered, email support@ilovethesmithsai.co. Include the order ID from Billing and, where relevant, the video ID. We review broken completed renders and restore their credits when the issue is confirmed. A stylistic preference alone is not a render failure.
When a cash refund is approved
An approved payment refund is sent through the original processor back to the original card or payment account. The related credit grant is withdrawn as part of the refund. The existing processing estimate is 5–10 business days; the payment provider and your bank determine when the entry appears. Statutory rights and earlier purchase promises take precedence over this policy.